Last updated: February 2026
BeVisible Online Solutions Ltd ("BeVisible," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, store, and safeguard personal information when you engage with our website, services, automation systems, AI solutions, and coaching programs.
BeVisible Online Solutions Ltd ("BeVisible," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, store, and safeguard personal information when you engage with our website, services, automation systems, AI solutions, and coaching programs
We may collect personal information that you provide directly to us, including your name, email address, phone number, business details, booking information, and any content submitted through forms or communications. Payment details are not collected or stored by us and are processed securely through third-party payment providers. We also automatically collect certain technical data such as IP address, browser type, device information, and website usage data through cookies and similar technologies. When you or your customers interact with our AI chat or voice systems, we may process contact details, call audio, transcripts, chat logs, booking data, timestamps, and related interaction information in order to provide scheduling, support, and automation services. For clients using our systems (for example, service providers or hospitality businesses), we may process their customers' personal data strictly on their behalf. In those cases, we act only as a service provider and follow the client's instructions.
We use personal data to deliver and improve our services, configure and operate automation systems, enable AI functionality, manage bookings and communications, process subscriptions, provide customer support, maintain system security, and meet legal obligations. Where you have opted in, we may send newsletters, updates, or relevant service communications. You may unsubscribe at any time. We do not sell personal data and we do not use client or end-user data to train external AI models.
We act as a Data Controller when handling data related to our own clients, prospects, website visitors, and community members. We act as a Data Processor when operating automation systems, AI tools, or CRM platforms on behalf of our clients. In those cases, the client remains the Data Controller and is responsible for ensuring lawful data collection and required disclosures.
To provide our services, we rely on trusted third-party providers including CRM platforms, telephony services, AI processing providers, hosting services, and payment processors such as Stripe. These providers process personal data only as necessary to deliver functionality. Because some of our service providers operate internationally, personal data may be transferred outside the EU/EEA or UK. Where this occurs, we rely on lawful safeguards such as Standard Contractual Clauses or recognised data protection frameworks to ensure appropriate protection. A current list of sub-processors is available upon request.
When interacting with AI chat or voice systems, personal data may be temporarily processed to enable booking, scheduling, or support services. Call recordings or transcripts may be generated for functionality and quality assurance purposes. AI providers may process data solely to deliver the requested service. Data is not sold, and it is not used by us to train external models. Clients using AI communication tools are responsible for informing their customers of AI interactions or call recording where legally required.
We do not collect or store credit card details. All payments are securely processed by third-party payment providers who act as independent controllers of payment data.
We retain personal data only as long as necessary to provide services and comply with legal obligations. Business and financial records may be retained for up to seven (7) years. AI transcripts and system logs are retained only as needed for troubleshooting, compliance, and service improvement, after which they are deleted or anonymised where possible. Upon verified request or termination of services, data will be deleted or returned unless retention is required by law.We retain personal data only as long as necessary to provide services and comply with legal obligations. Business and financial records may be retained for up to seven (7) years. AI transcripts and system logs are retained only as needed for troubleshooting, compliance, and service improvement, after which they are deleted or anonymised where possible.Upon verified request or termination of services, data will be deleted or returned unless retention is required by law. We may require identity verification before fulfilling requests.
We implement reasonable technical and organisational safeguards designed to protect personal data against unauthorized access, misuse, alteration, or disclosure. However, no system can guarantee absolute security.
We use cookies and similar technologies to ensure proper website functionality, analyse usage, and improve user experience. You may manage or disable cookies through your browser settings.
We may update this Privacy Policy to reflect changes in our services or legal requirements. The most recent version will always be available on our website with the updated date.
If you have questions about this Privacy Policy or your personal data, please contact: BeVisible Online Solutions Ltde: bevisible@bevisibleonlinesolutions.comw: www.bevisibleonlinesolutions.com